In the digital economy the transition from a good job in terms of product and service to an excellent job is decisive. A differentiating factor is the ability to satisfy all the stakeholders of the organization, using different cognitive languages.
Our goals are to improve the implementation of cooperation behaviors, the level of productivity through the application of flexible thinking techniques and tools. This includes attitudes and awareness of the perception of service quality.
The key points and tasks of the workshop are
Improving new “ways of working”: more work for processes and customer logic and more productivity.
Promoting an open and more horizontal culture oriented towards innovation and change management.
Active experimentation, analysis of case studies, role playing, project work and business games.
Some take away points:
“Inspire the continuous sharing of information and collaboration with a wide range of stakeholders.
A deeper understanding that flexible approaches enable collaboration and leadership development to manage teams and employee performance using coaching, feed back and support.
Comprehension of the importance of building connection–and-relationship-skills.
Empower collaboration as a form of joint decision-making and collective action, and as the most promising way that individuals, groups and organizations can work together for change because, unlike mere cooperation, it is based on advancing collectively-defined goals.”